AWCI NSW (RTO) are committed to integrating Access and Equity principles within all our services that we provide to our learners. All staff recognise the rights of learners and provide information, advice and support that is consistent with our Code of Practice and our scope of registration as a nationally recognised training organisation.
Regardless of cultural background, gender, sexuality, disability or age you have the right to study in an environment that is free from discrimination and harassment and be treated in a fair and considerate manner while you are studying with us.
If, at any time, you feel that we are not abiding by our Code of Practice then report your complaints or grievance to the supervisor/trainer or administration officer, or complete our Complaints and Appeals form. Further information can be found in our Complaints and Appeals Policy section on this website.
AWCINSW will address all complaints and appeals in an expedient & professional manner. At all times the complainant will be treated with respect and without prejudice.
AWCINSW adopts a policy that if a candidate believes that any services provided by AWCINSW (including assessment) was unfair, invalid or inappropriate they have a right to appeal. It is AWCINSW’s policy that all complaints and appeals will be addressed in an expedient and professional manner. At all times the complainant will be treated with respect and without prejudice.
If a candidate or employer has a complaint relating to any services provided by AWCINSW, the complainant should
It is the policy of AWCINSW RTO that Learners must be allowed access to their records upon request.
Learners records will be accessible only by the learner, their employer, authorised AWCINSW Staff (CEO, Training Manager & Administration Manager, Trainer & Assessor) or as requested by relevant authorities.
The following procedure will be undertaken for the learner to access their records, this procedure also applies to the Employer.
The Learner Access form will remain on file with the Learner Record.
Contact the AWCINSW to obtain the Learner Access form.
Withdrawals or refunds from a course must be in writing and accompany a Fee Refund/Withdrawal application form. These forms are available by contacting AWCINSW on 02 9891 6188. The refund application forms or letter must be signed by the learner.
If withdrawal is 5 days or more PRIOR to start of course all paid course fees will be refunded.
If withdrawal is less than 5 days PRIOR to start of course no refund will be offered, however learners will be given the opportunity to attend or re-schedule the training at a later date.
If withdrawal is AFTER the start of course there is no refund.
If our organisation cancels a course that you are enrolled in, we will offer a full refund of all paid fees or offer the opportunity to re-schedule the training at a later date.
If a learner has their enrolment cancelled due to misbehaviour or breach of enrolment then no refund will be given for fees paid.
A refund may apply if a learner withdraws for personal reasons beyond their control, these may include:
To apply for a refund, learners can submit a request in writing stating why a refund is being sought and forward to the CEO, AWCINSW, or contact AWCINSW for a Fee Refund/Withdrawal application form on 02 9891 6188.
The CEO will review all refund applications and make a decision based on the grounds specified by the applicant within 4 weeks of refund application being received at AWCINSW.
AWCI adopts a policy that if a candidate believes that the assessment procedure was unfair, invalid or inappropriate they have a right to appeal. It is AWCINSW’s policy that all Assessment Appeals will be addressed in an expedient and professional manner. At all times the appellant will be treated with respect and without prejudice.
If a learner or employer has an appeal relating to an assessment outcome provided by AWCINSW, the appellant should:
The appeal will then be investigated and a meeting arranged with an AWCI representative who is not connected with the appeal and/or the appellant.
If this meeting does not successfully resolve the issues, an independent assessor will be utilised to reassess the appeal. The decision of the independent assessor will be final. The issues raised during the meeting will be documented and kept on file at AWCINSW.
Following the meeting and a decision being reached, a written statement of the appeals outcomes including the reasons for the decision will be sent to the appellant via registered post.